01. Information We Collect

Depending on your interaction with our services, we may collect:

• Contact Information: Name, email address, telephone number, mailing address, and communication preferences.
• Reservation Information: Travel dates, selected properties, guest counts, booking history, special requests, and reservation correspondence.
• Payment Information: Billing information, transaction records, payment status, deposits, and refunds. Payment card information may be processed by third-party payment providers.
• Property Owner Information: Property addresses, property characteristics, rental history, revenue information, and information provided through our property management inquiry forms.
• Communications: Emails, text messages, inquiries, and customer service correspondence.
• Website Information: IP addresses, browser and device information, cookies, and website activity where collected by our website or technology providers.

We may also receive information from booking platforms, referral sources, property owners, and service providers involved in our operations.

02. How We Use Your Information

We may use information to:

• Process and manage vacation rental reservations.
• Provide confirmations, arrival instructions, and guest support.
• Respond to questions and service requests.
• Prepare rental revenue projections and evaluate management inquiries.
• Coordinate housekeeping, maintenance, and property services.
• Process payments, deposits, refunds, and applicable charges.
• Maintain business records and fulfill contractual obligations.
• Improve our website, operations, and guest experience.
• Conduct marketing and business development where legally permitted.
• Protect against fraud and comply with legal obligations.

03. Third-Party Services & Information Sharing

We may share information with service providers and other parties when reasonably necessary to operate our business and deliver our services.

These may include:

• Reservation and booking platforms, including OwnerRez.
• Payment processors and financial service providers.
• Website hosting and technology providers.
• Online form processing services, including Formspree.
• Guest communication and customer support platforms.
• Email marketing and business development providers.
• Property owners, cleaners, maintenance professionals, and operational vendors.
• Professional advisers, insurers, and government authorities where appropriate or legally required.

We do not disclose personal information to unrelated parties merely because they request it.

Certain advertising or analytics technologies, if enabled, may involve disclosures classified as a "sale," "sharing," or targeted advertising under applicable privacy laws, even without a monetary exchange. Where applicable, we will provide legally required disclosures and privacy choices.

04. Email, Telephone & Text Messages

We may communicate with guests and property owners regarding reservations, inquiries, customer support, and business relationships.

We may send promotional communications where permitted by law. When consent is required for marketing calls or text messages, we will obtain that consent separately.

Marketing email recipients may unsubscribe using the instructions included in those messages or by contacting us directly.

Text message recipients may request that messages stop by replying STOP, when supported, or by contacting us. We will process opt-out requests in accordance with applicable law.

Consent to promotional communications is not a condition of purchasing our services. Message and data rates may apply.

Opting out of marketing does not necessarily prevent essential communications relating to an existing reservation.

05. Cookies & Website Technologies

Our website and technology providers may use cookies, pixels, and similar technologies to operate the website, maintain security, remember preferences, measure performance, and support advertising where enabled.

You may manage certain cookies through your browser settings. Disabling some technologies may affect website functionality.

Where required by applicable law, we will provide additional notices, consent options, or opt-out mechanisms for nonessential tracking technologies.

06. Property Owner Inquiries

When prospective property owners request a rental revenue projection or inquire about our management services, we may collect contact details, property information, and other voluntarily submitted information.

We use this information to evaluate properties, prepare estimates, respond to inquiries, and discuss potential management relationships.

Revenue projections are estimates and do not guarantee future rental performance.

07. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, meet contractual obligations, resolve disputes, and comply with applicable legal requirements.

Retention periods may vary based on the information involved and the purpose for which it was collected.

When information is no longer reasonably needed, we will take appropriate steps to delete, deidentify, or otherwise dispose of it, subject to applicable legal and operational requirements.

08. Information Security

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the information we process.

However, no method of electronic storage or transmission can be guaranteed completely secure.

09. Your Privacy Rights

Depending on applicable law and your place of residence, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses or disclosures.

You may submit privacy-related requests using the contact information below. We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable law and will not unlawfully discriminate against individuals exercising their privacy rights.

10. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has submitted information without appropriate authorization, please contact us so we can review the matter.

11. External Websites

Our website may link to third-party websites, booking platforms, payment services, or other external resources.

Those organizations may have their own privacy practices. We encourage visitors to review their respective privacy policies.

12. International Visitors

Sun n Sand operates in the United States. Information submitted through our website or services may be processed or stored in the United States or other locations where our service providers operate, subject to applicable legal requirements.

13. Legal Disclosures & Business Transfers

We may disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, investigate suspected misconduct, protect rights or safety, or facilitate a business reorganization, merger, acquisition, or transfer of assets.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology, services, or applicable law.

Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent.

15. Contact Us

For questions regarding this Privacy Policy, your personal information, or privacy-related requests, please contact: